Chakra Spot Exchange and Return Policy
At Chakra Spot, we strive to ensure your satisfaction with our products. However, due to the nature of our self-care and wellness items, we do not accept returns of opened products. Below are the details of our policy:
Returns
- Opened Products: For hygiene and safety reasons, we are unable to accept returns of any opened or used products. All sales of opened products are final.
- Unopened Products: If you wish to return an unopened and unused product, please submit your request through Amazon within the applicable return period shown for your order. The product must be in its original packaging and unopened condition.
Exchanges
- We are happy to offer exchanges for products that have not been opened or used, where permitted under Amazon’s applicable return and replacement policies. To request an exchange or replacement, please use the official support options available through your Amazon order. The item must be returned in its original packaging and condition to qualify.
- Shipping Costs: Shipping costs, labels and return arrangements will be determined according to Amazon’s applicable return policy and the options displayed for your order.
Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please report the issue through your Amazon order as soon as possible. Amazon may ask you to provide photos or other details about the issue and will display the available replacement, refund or return options.
Non-Returnable Products
- Opened or Used Products: As noted, we do not accept returns of products that have been opened or used, except where otherwise required by law or covered by Amazon’s applicable policies.
- Custom or Special Orders: Custom or special-order items are final and cannot be returned or exchanged unless they arrive damaged, defective or are otherwise eligible under Amazon’s policies
How to Initiate an Exchange or Return
- All products purchased through Amazon must be returned, exchanged or replaced through Amazon.
- Sign in to the Amazon account used to place the order and open the relevant order from the Your Orders section.
- Select the available return, replacement, refund or support option and provide the requested order and product details.
- Follow the return or shipping instructions provided by Amazon.
Please note that any exchange, replacement or return is subject to the eligibility requirements and procedures displayed by Amazon for the relevant order. Amazon’s applicable return and refund policies will govern purchases completed through its platform.