Chakra Spot Exchange and Return Policy

At Chakra Spot, we strive to ensure your satisfaction with our products. However, due to the nature of our self-care and wellness items, we do not accept returns of opened products. Below are the details of our policy:

Returns

  • Opened Products: For hygiene and safety reasons, we are unable to accept returns of any opened or used products. All sales of opened products are final.
  • Unopened Products: If you wish to return an unopened and unused product, you may do so within 14 days of delivery. To initiate a return, please contact our customer service team at [insert contact information]. The product must be in its original packaging and condition.

Exchanges

  • We are happy to offer exchanges for products that have not been opened or used. If you would like to exchange a product, please contact us within 14 days of delivery. The item must be returned in its original packaging and condition to qualify for an exchange.
  • Shipping Costs: The customer is responsible for all shipping costs associated with exchanges. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Damaged or Defective Items

  • In the rare event that you receive a damaged or defective item, please contact us immediately with photos of the issue. We will work with you to resolve the matter, including offering a replacement or refund for the defective item.

Non-Returnable Products

  • Opened or Used Products: As noted, we do not accept returns of products that have been opened or used.
  • Custom or Special Orders: Custom or special-order items are final sale and cannot be returned or exchanged.

How to Initiate an Exchange or Return

  1. Contact our customer support team at hello@chakraspot.com within 14 days of receiving your order.
  2. Provide your order number, details of the product(s) you wish to exchange or return, and the reason for the request.
  3. Our team will provide you with instructions on how to return your item(s).

Please note that we reserve the right to deny any exchange or return if the product does not meet the criteria outlined above.